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HealthHQ Warranty

At HealthHQ, we stand by the quality of our products and offer warranties to ensure your satisfaction and peace of mind. Our warranty policy complies with New Zealand consumer laws, offering protection for your purchases.

Standard Warranty

Most HealthHQ products come with a standard 1-year warranty, with many items featuring extended warranty periods. If your HealthHQ product is found to be faulty within its warranty period, it will be repaired or replaced. This warranty covers defects in materials and workmanship. The warranty period starts from the delivery date to the customer.

Warranty Coverage

  • Material and Manufacturer Workmanship Defects: Any defects in the materials or manufacturing of your HealthHQ product are covered under this warranty.
  • Exclusions: The warranty is void if the product is used in an application for which it was not designed or intended.

How to Make a Warranty Claim

To assess your warranty claim, please email us with your order number and clear photos or video of the fault. We will review your claim and determine whether to repair, replace, or refund the item as appropriate. For health and safety reasons, ensure your products are cleaned before returning them, as we cannot accept dirty items.

Commercial Warranty

For commercial environments, all standard warranties apply but with a 50% reduction in duration.

Specific Product Warranties

  • Inflatable Ice Baths: 1-year Warranty
  • Portable Saunas: 1-year Warranty
  • Wooden Ice Baths: 3-year Limited Warranty
    • 3-year Structural Warranty
    • 1-year Electrical, Labor, and Parts Warranty
  • Outdoor Saunas: 5-year Limited Warranty
    • 5-year Structural Warranty
    • 1-year Electrical, Labor, and Parts Warranty
  • Indoor Saunas: 3-year Limited Warranty
    • 3-year Structural Warranty
    • 1-year Electrical, Labor, and Parts Warranty

Out of Warranty Support

If your product is out of warranty and you encounter an issue, don't worry. Contact us, and we will do our best to provide support and assistance.

Contact Us

For any questions or to make a warranty claim, please reach out to us. We're here to help ensure you have the best experience.

Thank you for choosing HealthHQ!