Warranty

🛠️ Warranty Policy

At HealthHQ, we stand behind the quality and longevity of our wellness products. This policy explains what’s covered, what’s not, and how to make a warranty claim.

✅ What’s Covered

Your HealthHQ product is warranted to be free from defects in materials and workmanship during the applicable warranty period.
Coverage includes:

• Structural faults or manufacturing defects
• Malfunctioning electrical components
• Failures arising from normal, intended use

❌ What’s Not Covered

• Damage from shipping, storage, or incorrect installation
• Natural wood variations, cracking, or colour changes
• General wear & tear or cosmetic imperfections
• Natural wear from the elements
• Improper use, negligence, or lack of regular maintenance
• Alterations, modifications, or non-approved repairs
• Environmental or chemical damage (e.g., rust, UV degradation, mould, chlorine exposure)
• Commercial use beyond the adjusted warranty terms below

🕒 Warranty Periods

Product	Structural Warranty	Electrical / Parts / Labour
Inflatable Ice Baths	1 Year	1 Year
Portable Saunas	1 Year	1 Year
Wooden Ice Baths	3 Years	1 Year
Indoor Saunas	3 Years	1 Year
Outdoor Saunas	3 Years	1 Year
Chiller Systems	1 Year	1 Year

🏢 Commercial Use Warranty

For products used in commercial settings (e.g., gyms, rentals, or recovery studios), while we are here to help and will always offer our support, the protections outlined under the Consumer Guarantees Act 1993 and above will not apply.

🧰 Warranty Limitations & Exclusions

This warranty is non-transferable and applies only to the original purchaser.
Coverage will be void if:

• The product is altered, modified, or used outside its intended purpose.
• Installation occurs on unstable or unsuitable surfaces.
• Maintenance is irregular or water chemistry is unmanaged.
• Chlorine or corrosive chemicals are used in chillers.
• Non-OEM parts or filters are installed.
• Sand, grit, or debris enters the system.
• Pipes freeze due to cold exposure.
• Electrical work is not performed by a licensed professional.
• Power surges or voltage spikes cause damage.
• Repairs are attempted by unauthorised parties.
• The unit is resold, or ownership transferred.

👤 Customer Responsibilities

To maintain warranty coverage, you must:

• Use only HealthHQ-approved parts and filters.
• Replace water filters every 1–3 months (depending on use).
• Maintain correct water balance and chemistry.
• Keep systems clean and free from debris.
• Follow all installation and maintenance guides -  link
• Treat outdoor wood regularly with CD50x - Link
• Install on a solid, level base with proper ventilation.
• Seal outdoor saunas with Sika Clear MS sealant - Link
• Clean with mild solutions only (warm water + vinegar).
• Use towels during sessions to protect interior wood.
• Keep saunas dry after use and cover when not in use.

🔁 Repairs, Replacements & Credits

If a replacement or repair is approved:

• The same model will be supplied (subject to updated specs and availability).
• If the model is discontinued, a store credit for the original value will be issued.
• Warranty covers parts only — labour, installation, or freight costs are excluded.
• On-site service is available in Christchurch; elsewhere, remote or return servicing applies.

⚠️ Limitation of Liability

To the fullest extent permitted under New Zealand law, HealthHQ will not be liable for:

• Loss of income, profit, or business opportunity
• Installation, removal, or re-delivery expenses
• Property damage or personal injury
• Any indirect, special, or consequential damages

Where the Consumer Guarantees Act 1993 (CGA) does not apply (e.g., agreed commercial use), liability is limited to repair, replacement, or refund up to the product’s original purchase price.

🧱 Made-to-Order Purchases

Products purchased under our Made-to-Order process, requiring a 50 % initial deposit, are non-refundable once the order is confirmed via deposit received and production has commenced. Each unit is custom-built or personalised for the customer, and materials and production are allocated specifically to your order.

If no contact can be made with the customer and the remaining balance is not remitted within 90 days (unless agreed previously) of the unit being ready for you at our factory overseas, or at our local warehouse for Australia and New Zealand customers, then the unit will be sold to recoup costs with the deposit being nonrefundable.
Please review your specifications carefully before confirming your purchase.

🏛️ Liquidation Assurance

In the unlikely event of a company sale or liquidation, HealthHQ guarantees that any order already in progress (supported by a confirmed 50 % deposit) will be fulfilled under the originally agreed terms, provided the remaining balance is remitted in full following the units arrival at our local warehouse.
We remain committed to delivering your product as ordered, even in exceptional circumstances.

🏡 Site Compliance & Installation Responsibility

Customers are responsible for ensuring compliance with local regulations, including:

• Building or resource consents
• Fencing, safety, or electrical requirements

HealthHQ is not liable for costs related to:

• Installation or site adjustments
• Non-compliance with local authority rules
• Removal, relocation, or labour expenses resulting from non-compliance

🛠️ How to Make a Warranty Claim

To lodge a claim:

1. Email info@healthhq.co.nz within 7 days of discovering the issue.
2. Include:
• Your name and order number
• Product name and a clear description of the problem
• Supporting photos or video evidence
3. We’ll respond within 3–5 business days with next steps.

If approved, we may:

• Ship replacement parts
• Arrange repair or replacement
• Issue a refund or credit at our discretion

Returned products must be clean and safely packaged. Return freight, labour, or reinstallation costs are not covered.

📦 Out-of-Warranty Support

Even after your warranty period ends, we’re here to help. Contact us for spare parts, maintenance advice, or paid repair services.

📬 Contact Us

📧 info@healthhq.co.nz
📞 +64 27 432 9111
🌐 www.healthhq.co.nz