Warranty

Welcome to HealthHQ! We’re committed to providing high-quality wellness products that stand the test of time. This Warranty Policy outlines what’s covered, what’s not, how to make a claim, and your responsibilities to maintain coverage.

✅ What’s Covered

We warrant that your HealthHQ product will be free from defects in materials and workmanship during the warranty period listed below.

This warranty applies to:

• Structural defects in saunas and ice baths
• Malfunctions in electrical components
• Manufacturing faults from the date of delivery

❌ What’s Not Covered

This warranty does not cover:

• Damage during shipping, storage, or incorrect installation
• Natural wood variations or cosmetic wear and tear
• Improper use, neglect, or lack of maintenance
• Modifications or alterations to the product
• Environmental exposure (e.g., rust, mould, UV degradation)
• Commercial use beyond adjusted coverage (see below)

🕒 Warranty Periods

Product	Structural Warranty	Electrical / Parts / Labour
Inflatable Ice Baths	1 Year	1 Year
Portable Saunas	1 Year	1 Year
Wooden Ice Baths	3 Years	1 Year
Indoor Saunas	3 Years	1 Year
Outdoor Saunas	3 Years	1 Year
Chiller Systems	1 Year	1 Year

🏢 Commercial Use Warranty

Products used in commercial settings (e.g., gyms, rentals) are covered for 25% of the standard warranty duration, unless otherwise stated in writing.

🧰 Warranty Limitations & Exclusions

This warranty is non-transferable and applies only to the original purchaser.

Your warranty will be void if:

• The product is altered, modified, or used outside its intended purpose
• It is installed on unstable or unsuitable surfaces
• Maintenance is irregular or water chemistry is poorly managed
• Chlorine is used in chillers (strictly prohibited)
• Non-OEM filters or parts are used
• Sand, grit, or debris enter the system
• Pipes freeze in cold environments
• Electrical work is not completed by a qualified professional
• Power surges or voltage spikes cause damage
• Repairs are attempted by unauthorised parties
• The unit is resold or purchased second-hand

👤 Customer Responsibilities

To maintain warranty coverage, customers must:

• Use only HealthHQ-approved filters and components
• Change water filters every 1–3 months based on usage
• Maintain proper water chemistry (especially for ice baths and chillers)
• Keep systems free from debris, sand, or contaminants
• Ensure all installations are completed by professionals
• Follow all sauna maintenance and installation guides - link
• Treat outdoor wood regularly with CD50x - Link
• Place unit on a strong, flat foundation
• Ensure proper ventilation for electrical and sauna products
• Seal outdoor infrared saunas with Sika Clear MS sealant - Link
• Clean saunas regularly with warm water and vinegar (avoid harsh chemicals)
• Use towels during sauna sessions to protect wood
• Avoid entering the sauna soaking wet after swimming or ice bathing
• Cover outdoor infrared saunas when not in use

🔁 Repairs, Replacements & Credit

If a replacement is required:

• We will supply the same model, subject to availability and updated specs
• If the model is discontinued, a store credit for the original purchase value may be issued
• Warranty coverage includes parts only — labour and return shipping are not covered
• On-site servicing is available in Christchurch only; remote support or product return may be required for others

⚠️ Important Usage Guidelines

It is the responsibility of the owner to inspect and maintain key systems regularly, including:

• Treating outdoor wood
• Checking filters, pumps, and chillers
• Maintaining clean and balanced water

Failure to follow maintenance guidelines or the use of unauthorised chemicals will void your warranty.

⚖️ Limitation of Liability

To the extent permitted under New Zealand law, HealthHQ will not be liable for:

• Loss of income or business
• Installation, removal, or re-delivery costs
• Property damage or personal injury
• Any indirect, special, or consequential damages

For products purchased for business or commercial use, protections under the Consumer Guarantees Act 1993 may not apply.

🏡 Site Compliance & Installation Responsibility

It is your responsibility to ensure compliance with local council requirements such as:

• Building or resource consents
• Fencing or safety regulations

HealthHQ is not liable for:

• Installation adjustments
• Site preparation issues
• Removal, relocation, or labour charges resulting from non-compliance or warranty claims

🛠️ How to Make a Warranty Claim

To lodge a claim:

1. Email info@healthhq.co.nz within 7 days of identifying the issue
2. Include:
• Your name and order number
• Product name and description of the issue
• Clear photos or video evidence

We’ll respond within 3–5 business days with next steps.

If approved, we may:

• Ship replacement parts
• Arrange for product repair or replacement
• Issue a full or partial refund

Important:

• Returned products must be clean
• Return shipping and disassembly costs are not covered
• Labour or reinstallation costs are not included under warranty

📦 Out-of-Warranty Support

Even if your product is outside of warranty, we’re happy to help. Contact us to discuss parts, repairs, or product support.

📬 Need Help?

📧 info@healthhq.co.nz
📞 +64 27 432 9111
🌐 www.healthhq.co.nz